Return & Refund Policy

Last Updated: April 17, 2026

1. Introduction

At Twenty Five Pvt Ltd, we strive to provide high-quality software solutions and services. This Return & Refund Policy explains the conditions under which we process refunds for our services and products.

2. Refund Eligibility

We offer refunds only in the following situations:

The service or product has not been delivered or started as per the agreed timeline.
There is a major technical failure from our end that prevents the use of the service.
The delivered solution significantly differs from the approved requirements or scope of work.

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

After the project/service has been delivered and accepted by the client.
Change of mind after payment is made.
Partial delivery or completed milestones.
Any customized software development once work has started.
Domain, hosting, or third-party service charges (as these are non-refundable by the providers).

4. Refund Processing Time

We process all approved refunds within 10 working days from the date of receiving a valid refund request.

The refund will be issued through the original mode of payment (bKash, Bank Transfer, Card, etc.).

5. How to Request a Refund

To request a refund, please contact us via email at info@twentyfivepvtltd.com with the following details:

Your Company Name / Client Name
Project / Invoice Number
Reason for refund request
Supporting evidence (if applicable)

6. Refund Approval Process

All refund requests are subject to review by our management team. We reserve the right to approve or reject any refund request based on the terms mentioned above.